Created by Professional Office
Telephone: 0843 713 0 444

Terms and Conditions


Please read these terms and conditions carefully. They may have changed since your last visit to this site. By using this site, you are confirming your acceptance of these terms and conditions along with any changes we may make to these terms and conditions. You should not use this site if you do not accept these terms and conditions. Professional Office Ltd reserves the right to vary these terms and conditions in any way and at any time it sees fit.

  1. Interpretation & Definitions
    1. Customer means an entity or individual who is an authorised user of the system;
    2. Customer Data means all data, including Customer Personal Data, belonging to or controlled by a customer wherever stored;
    3. Customer Personal Data means Personal Data belonging to the customer, including without limitation Personal Data that may have been provided to the customer by a third party (including by an end user); - the highlighted part is covered in your clause 6.5, but it might be easier to define it here so it applies everywhere you use the term
    4. Personal Data has the meaning set out in the Data Protection Act 1998 and relates only to personal data, or any part of such personal data, transferred directly or indirectly under this Agreement;
    5. Data Protection Legislation means the Data Protection Act 1998, the Data Protection Directive (95/46/EC), the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive (2002/58/EC), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003) and all applicable laws and regulations in effect from time to time relating to the processing of personal data and privacy in the United Kingdom;
    6. Data Processor has the meaning given to the term in the Data Protection Act 1998;
    7. GDPR means the General Data Protection Regulation (EU) 2016/679;
    8. Any reference to a statute or statutory provision includes, unless the context otherwise requires, a reference to that statute or statutory provision as from time to time amended, consolidated, extended, re-enacted, or replaced and to all statutory instruments, orders, regulations or rules made pursuant to it;
    9. Any use of the name Professional Office throughout this document will be deemed to mean Professional Office Limited.
    1. All users have access to the public pages of this website without having to register any details with us. However, particular areas of this website will only be accessible if you have first registered and then logged in. Further pages and functionality will only be available once you have subscribed to our service and are logged in.
    2. Our website has been designed and created with modern browsers in mind. (Browsers are the programs you use to access the internet such as Internet Explorer, Firefox and Chrome) As such we do not support older browsers in particular Internet Explorer version 6. As time goes by older browsers will cease to be supported. It should be noted that having an up to date internet browser is vital for security of using the internet and security of your machine so please always keep your browser up to date.
    3. Professional Office Limited, reserves the right to request users supply evidence of ID and address. This evidence will take the form of a certified copy of a passport and or driving licence, other documents may also be requested to satisfy our requirements. Failure to comply with these requirements could mean the limitation or termination of the users account on our system.
    1. You are permitted to use our website and the application for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
    2. The copyright and other intellectual property rights for all material and certain functionality within this Website are owned by Professional Office or our licensors and must not be reproduced without our prior consent.
    3. Subject to paragraph 2.1, no part of this Website may be reproduced without the prior written permission of Professional Office.
    4. Our web site only uses cookies to support the functionality of the web site and for gathering aggregate statistical information which is used to improve the user experience of our website. For more detailed information on how we use cookies and your data please see our privacy policy here.
    5. For the avoidance of doubt our system is a one account per company system. You are not permitted to set up sub users beyond the scope of staff within your company. The sub user section is for the sole and exclusive benefit of the registered company/account holder. Sub users are not to be used for the supply of sanctions screening to any third parties without prior written consent from Professional Office.
    6. Authorised users only are permitted access to the system.
    1. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
    2. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible, we will try to give our visitors advanced warning of maintenance issues but shall not be obliged to do so.
    3. Screening of client data is suspended when a sanctions list update is in progress.
    1. With the exception of personally identifiable information and client data, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
    2. When using this website, you shall not post or send to or from this Website any material:
      1. For which you have not obtained all necessary consents;
      2. That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
      3. Which is harmful in nature including, but not limited to, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
    3. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 5.2.
    1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third-party website linked to from this Website, it is at your own risk.
    2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
    3. You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
    4. You do not misrepresent your relationship with us or present any false information about us;
    5. You do not link from a website that is not owned by you; and
    6. Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
    7. If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
    8. We reserve the right to ask you to remove any link you may have to this web site.
  7. Use of our API (Application Programming interface)
    1. There is a one-off deployment fee of £600 to use the API.
    2. Use of the Professional Office, API for or confirms agreement and acceptance to these terms and conditions.
    3. Unless otherwise agreed in writing with Professional Office all terms in this document apply.
    4. Use of the API is on a one company one account basis. The API cannot be used to provide multiple companies with the ability to carry out sanctions checks without the prior written consent of Professional Office.
    5. The use of the application through a third-party integration implies your consent to allow that third party to share all necessary confidential or otherwise data with the application in order to carry out the necessary work that this application does on your behalf. This includes but is not limited to your personal data, that of your organisation and any data of your customers relevant to the process of sanctions screening or any other service that may provide to you, both now and in the future.
    6. In respect of Customer Data transferred by a third-party integrator’s system to Professional Office’s system, Customer hereby consents to Professional Office’s receipt, access, use, storage, and updating of such Customer Data, as may be required for the purposes of providing the service.
    7. Customer’s consent is hereby granted in relation to (a) the transfer of Customer Data from the System to any third-party integration system, and (b) access and use of such Customer Data by third party integrator, as required for the purposes of Professional Office providing the service to customer and third party integrator providing any services relevant to the process of sanctions checking on the third-party integration system to customer.
    8. Customer warrants and undertakes that it shall obtain any and all consents required to use the service and comply with all applicable legislation and relevant codes of conduct in its use of the service, including, without limitation compliance with applicable Data Protection Legislation
    9. Professional Office warrants and undertakes that it will comply with Data Protection Legislation and the GDPR (upon it coming into full force and effect in May 2018) as a data processor of customer.
    10. Professional Office hereby grants a right to the customer to use System and Sanctions Data
    11. It is incumbent on you the user to notify if you are no longer using a third-party integration to ensure that we can appropriately secure the necessary data and ensure you are on the appropriate billing profile.
    12. Professional Office Limited reserves the right to withdraw or vary, including but not limited to the cost of delivering, the service if you no longer subscribe to the third-party service with which you may have been using the application.
    13. Where possible Professional Office will provide support to all users in connection with the application, subject to that support being within the control of Professional Office or the application. If Professional Office are unable to assist the user with support owing to the scope being beyond the control of the application, Professional Office will aim to assist the user in finding that support within the third party. Professional Office cannot be held responsible for any failure to get support from any third parties.
    1. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and whilst we will always make every effort to ensure the site is up to date we make no commitment in that regard.
    2. The material on this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
    1. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website or application), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
    2. Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
    1. This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
    1. Membership to may be terminated by either party at any point by giving 1 months’ notice in writing at the registered user/companies address.
    2. In the event of termination by either party Professional Office may, at their discretion, maintain the data on its servers for 12 months, unless otherwise notified in writing.
    3. After 12 months, Professional Office will write to the registered user notifying them that their data will be purged from the servers within 30 days. It is the users’ responsibility to ensure that this data and the resultant audit trail is sufficiently backed up to an alternative location.
    4. Professional Office accepts no responsibility for any loss of data during and after this period.
    5. Refunds for credits can only be made if the credits have not been used. Credits will be rounded down to the nearest 100 for refund purposes. Refunds for membership fees may be made at the discretion of Professional Office, but will be made on a pro-rata basis only.
    1. Professional Office and its representatives reserve the right to refuse membership to any individual or company. Professional Office is under no obligation whatsoever to discuss this decision with the member.
    1. Professional Office operates a fair usage policy regarding the use of our services, including but not limited to, the free re-screening of client data against the sanctions list. We reserve the right to vary, restrict, suspend or terminate a membership if their usage of the system adversely affects the services we provide to others.
  14. VAT
    1. Professional Office Limited is registered for VAT, (GB 185 3325 02) therefore unless stated otherwise all prices will be subject to VAT at the prevailing rate.

    Professional Office warrants;

    1. that it takes reasonable care and skill in the provision of the Sanctions Data and the provision of the Application and Application Programming Interface and any of its associated elements.
    2. that it has and will continue to use commercially reasonable efforts to prevent the occurrence of and eliminate Harmful Elements from the Application, Application Programming Interface and Sanctions Data and where any such Harmful Elements are found, will use commercially reasonable efforts to remedy the same in relation to the Application and Application Programming Interface and Sanctions Data and to reduce interruptions to users that may result from such Harmful Elements.
    1. All data submitted within this application whether directly or through a third party will be stored within the European Economic Area,
    2. In the course of performing its obligations under this Agreement Professional Office Limited will comply with the provisions of the Data Protection Legislation and shall not process Personal Data for any purpose other than those expressly authorised by the User;
    3. Professional Office Limited will take the technical and organisational measures against the accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access or other unlawful form of processing that affects or may affect Personal Data to ensure a level of security appropriate to: (a) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and (b) the nature of the data to be protected; and inform the relevant affected party as soon as is reasonably practicable where it becomes aware of any actual, threatened or potential security breach, accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access or other unlawful form of processing of Personal Data.
    4. By agreeing to these terms and conditions you the user warrant that you will only use Customer Data in accordance and in compliance with all applicable laws, including without limitation data protection legislation, and you will obtain all licences and consents required from Customer to comply with the same.
    5. Nothing in this Agreement will prevent Professional Office from making any disclosure of Confidential Information required by law or by any competent authority.
    1. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
    2. This Agreement is governed by, and is to be construed in accordance with, English law. The English Courts will have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of, or in connection with, this Agreement.

Our business’s name is: Professional Office Limited
Our business address is: 45 Market Street, Hoylake, Merseyside, CH47 2BQ
Our contact details are: 0845 652 6767